Emergency Tree Services
Emergency Services
Unexpected storms (wind, snow, or ice), accidents, and other disasters can happen at any time of day or night. When these unexpected situations arise, there is little time to wait for a solution. The Tree Pros Cliffside Park emergency response team is here to help you 24/7, all 365 days of the year, so you do not have to worry about your property or your peace of mind during a disaster situation.
The urgency required by emergency tree service far exceeds that of regular tree maintenance. Routine pruning can be scheduled weeks ahead of time, while emergency services require a quick response. Our crew will arrive quickly to assess the hazard and take immediate action to make your property safe from additional damage from fallen trees and limbs.
Our emergency crew is equipped with the specialized equipment and knowledge to rapidly respond to an emergency tree service request. Typically, our crew arrives within one to two hours after your call. Whether a tree has fallen onto your house, large branches are looming over heavily traveled areas, or storm debris is blocking your driveway, we are committed to assisting you quickly with our emergency service. In addition to the technical removal of trees and debris, our emergency service will also provide you with the confidence and speedy relief you need to handle a tree-related disaster.
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Storm Response and Severe Weather Services
We encounter intense weather events in northern New Jersey — everything from heavy summer storms and tropical cyclones to severe winter snowstorms and nor’easters. We actively manage tree-related storm problems by proactively identifying storm risk factors before a severe weather event; proactively responding to storm-related tree emergencies safely while the storm is occurring; and after the storm, we will completely restore your property to pre-storm condition.
Pre-Storm Management
Identify Potential Risks Before Severe Weather Hits: In advance of each storm season, we evaluate your trees to identify any potential structural flaws (weak branch attachment, large lean, or dead/dying wood) that may be at risk of failure when subjected to high winds or ice loading.
Reduce Wind Resistance (Thinning): We thin your trees to create better air flow through your tree's canopy, which will allow wind to pass over the top of the tree instead of being forced into the tree's canopy, where it can cause additional stress on the tree's branches.
Dead Wood Removal: Remove all dead wood from your trees to eliminate potential future failures of the tree.
Install Tree Support Systems: If you have valuable or historic trees that have structural weaknesses, we will install a professional cable bracing or prop system to stabilize the tree enough to withstand extreme weather events.
Create an Emergency Action Plan: Identify which trees are the highest priorities on your property and make sure that there is clear access for emergency vehicles so we can quickly and efficiently respond to emergencies.
Benefits of Taking Proactive Measures: The cost of taking proactive measures to prepare for a storm will always be lower than the cost of having to remove a tree because of a storm.
During Active Storm Response
Monitor Situations and Respond Safely: Our crews continuously monitor the situation and start responding to emergencies as soon as it is safe for our crew members to do so.
Prioritize Calls: During major weather events, we follow a strict call prioritization process:
- Life safety issues/ occupied structures.
- Protect property.
- Restore access to utilities & driveways.
- General debris clean-up.
Customer Communication: We will continually communicate with you regarding your estimated time of response and the current priority level assigned to your specific request.
Coordinate with Other Agencies: When there is a large-scale event in Bergen County, we work closely with utility companies, local emergency responders, and other government agencies to restore safety to the community as quickly as possible.
Post-Storm Cleanup and Restoration
Perform Full Scale Cleanup: Once we have removed the immediate hazards, we will clean up your entire property, including removing all storm debris, processing downed trees into mulch, and raking the entire yard to get your yard back to its original appearance.
Assess Damaged Trees: We will assess all remaining standing trees that were damaged during the storm and give an assessment of whether those trees can recover or are now a long-term safety risk to people and/or property.
Recommend Future Maintenance Work: We will identify any trees that were stressed or damaged during the storm and develop a plan to repair/reinforce the trees before the next large weather event.
Document Damage: We will document the storm damage through photographs and detailed reports, which can be used to support your insurance claim for damages caused by the storm.
Our Emergency Response Process
Emergency response teams are needed in cases of tree-related crises. In order to provide emergency assistance that is quick, efficient, and precise, we have developed a specific emergency response protocol that takes you through all the necessary actions, from your initial contact with us to resolving your tree crisis as quickly and safely as possible.
Immediate Access to Experts - Live Help Available 24 Hours a Day 7 Days a Week
When you call us regarding a tree crisis, we answer your phone call personally, by a knowledgeable representative who understands tree hazards, rather than using an automated message system. We know that prompt communication is the most important factor in mitigating a hazardous situation.
Quick Response to Your Location - 1 to 2 Hours
After receiving your call, we make every effort to arrive at your location within 1 to 2 hours, depending upon the distance from our office to your home or business. We prioritize "priority one" emergencies that present an immediate risk to life or occupied structures.
Complete Hazard Analysis - Initial Safety Inspection
Before beginning any work, we perform a complete 360-degree inspection of the hazard to locate any other potential risks, including but not limited to: downed power lines, weakened structural support, natural gas leaks, and "widow makers" (dead branches suspended over walkways).
Developing a Strategy - Prioritizing Safety & Protection
Based on the results of our inspection, we developed an "order of operations" that prioritizes life safety above all else. The strategy for addressing the hazard includes stabilizing the hazard immediately, preventing additional damage to your property, and developing a methodical plan for removing debris.
Safe Execution - Debris Removal
Regardless of the level of urgency, we always follow established safety procedures when performing the debris removal. Our trained personnel utilize specialized rigging and personal protective equipment (PPE) to control the debris removal and minimize the chance of secondary damage to your property.
Temporary Property Damage Mitigation - Protecting Your Home from the Elements
If a tree has penetrated a roof or wall, we can quickly apply a temporary tarp or weather-proof covering to prevent further water and wind damage until you can secure a permanent contractor to repair the damage.
Documenting Insurance Claims - Providing Photographic Evidence
As part of our services, we document all aspects of the crisis. We take "before," "during," and "after" photographs of the damage and how it was addressed, and these records are available to you should you need to file an insurance claim.
Restoring and Preventing Future Emergencies - Developing a Follow-up Plan
After the immediate crisis has been resolved, we assist you in developing a plan for restoring your property and for maintaining the health and stability of your existing trees to reduce the likelihood of future emergencies.
What Makes Our Emergency Service Different
When a tree emergency happens, a typical arborist is not sufficient. An emergency responder must be able to act quickly, manage chaos, and complete high-precision work with the added stress of an emergency. That is why our emergency services in Cliffside Park greatly surpass all others.
Always Ready to Work - True 24/7/365 Availability
Answering All Calls Immediately: Unlike many other tree service companies, which use an answering service or "call back" system to contact customers, we answer all emergency calls directly and immediately, 24 hours a day, 365 days per year, including holidays. We understand the urgency of having to respond to a tree problem where it may be resting against a structure, and therefore, we will take your call and send a crew to assist you as soon as possible.
Consistent Year-Round Capability - Summer Storm Season Through Winter Blizzard: We continue to provide emergency assistance during both the summer storm season and through the middle of winter blizzards. We are prepared to pass at any time.
Including Holidays: There are no holidays when it comes to a tree emergency. Regardless of whether it is Thanksgiving, Christmas, or New Year's Day, we will have a crew available to assist you while many other tree service companies are closed.
Fast Response Times
Emergency Response Time: Depending on the type of emergency, our crews are dispatched and usually traveling to the scene within 15-30 minutes after receiving your call.
Local Strategic Location: Because our office is strategically located near Cliffside Park and the surrounding Bergen and Hudson County communities, we can easily navigate the area and get to our clients quickly.
Most Locations Arrive Within One Hour to Two Hours of Your Call: The majority of our crews arrive at your location within one hour to two hours of your call, and much quicker in cases of life-threatening situations where there are people inside the building or live wires involved.
Multi-Crew Deployment: In instances of larger regional storms, we deploy multiple emergency response teams at once to deal with the high number of calls coming into the community.
Seasoned Experts for High Risk Situations
Experience on Every Call: Each of our emergency responses is headed by our most experienced team members, each of whom has years of experience handling nearly every type of tree failure imaginable.
Making Decisions in High Stress Situations: Through years of experience on the front line, our team leaders can make quick and important decisions to protect lives and property.
Experts in Safety: Emergency response sites are often high-risk sites. Our crews have been trained to identify electrical hazards, unstable structures, and tension-loaded wood.
Remain Calm and Professional: Regardless of the chaos of a storm situation, our teams remain composed and professional to ensure an efficient and proper resolution to the emergency.
Specialized and Fully Stocked Emergency Vehicles
Each of Our Emergency Trucks is a Mobile Shop: Our emergency trucks are equipped with multiple saws, heavy-duty rigging, climbing equipment, and safety supplies.
Redundant Equipment for Reliability: To minimize delays, each truck carries multiple tools and supplies so that should a main tool fail on site, the second one can be used immediately.
Night Time Removals Using Safe Generator Powered Lighting: On our trucks, we have high-intensity generator-powered lights to enable us to do safe and accurate night-time removals just like we would in the daytime.
Large Capacity Chippers & Specialized Rigging Systems - Immediate Access to Cranes: Our fleet contains large capacity chippers and specialized rigging systems. Should the need arise, we also have immediate access to cranes for the most difficult removals.
